Privacy Policy.

1. Introduction

Raven Heir Tracing LLC (“Raven Heir Tracing,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our clients and the individuals whose information may be processed during the course of our professional research.

This Privacy Policy explains how we collect, use, store, disclose, and safeguard information when you visit our website, submit an assignment form, engage our services, communicate with us, or otherwise interact with Raven Heir Tracing.

Because our work involves probate genealogy, heir tracing, beneficiary identification, family history research, and related estate research, we may process personal and genealogical information concerning clients, deceased individuals, potential heirs, beneficiaries, relatives, professional representatives, and other individuals relevant to an assignment.

2. Information We Collect

We may collect information directly from clients, authorized representatives, publicly available records, lawful databases, archives, government registries, courts, historical records, and other legitimate research sources.

Information we may collect includes:

• Names, addresses, telephone numbers, email addresses, and other contact information;

• Dates and places of birth, marriage, divorce, and death;

• Family relationships and genealogical information;

• Estate, probate, and beneficiary information;

• Historical residential and property information;

• Professional and occupational information;

• Information contained in court records, probate files, vital records, obituaries, archives, historical documents, and other publicly or lawfully accessible sources;

• Information submitted through assignment forms, correspondence, telephone communications, and other client instructions;

• Payment and transaction information processed in connection with our services; and

• Technical information associated with use of our website, such as IP address, browser type, device information, and website activity.

3. Assignment and Case Information

Clients are required to provide complete and accurate information relevant to an assignment through our assignment form.

Information submitted by a client may include details concerning an estate, deceased individual, known or potential heirs, beneficiaries, family members, or other persons relevant to the research assignment.

Clients are responsible for ensuring that information provided to Raven Heir Tracing is accurate and complete to the best of their knowledge.

Information provided separately by telephone or through individual email messages may not form part of the primary assignment instructions unless properly associated with the relevant file.

Researchers and professional partners assigned to a matter are provided only with information reasonably necessary to complete their portion of the assignment.

4. How We Use Information

Information collected or developed during our work may be used to:

• Provide heir tracing and probate genealogy services;

• Identify and locate missing heirs, beneficiaries, and next of kin;

• Verify family relationships and beneficiary information;

• Reconstruct family trees and genealogical lines;

• Conduct historical, genealogical, estate, probate, and archival research;

• Obtain records and supporting documentation;

• Communicate with clients regarding assignments and research findings;

• Contact potential heirs, beneficiaries, relatives, record holders, professional representatives, or other relevant individuals when reasonably necessary for an assignment;

• Prepare research reports, family trees, supporting documentation, and case summaries;

• Process payments and administer client accounts;

• Maintain appropriate business and case records;

• Protect against fraud, misuse, and unauthorized activity;

• Comply with applicable legal and regulatory obligations; and

• Establish, exercise, or defend legal rights where necessary.

5. Research Sources

Raven Heir Tracing conducts professional research using lawful information sources that may include:

• Public records;

• Court and probate records;

• Vital records;

• Land and property records;

• Corporate and business records;

• Government registries where legally accessible;

• Archives and libraries;

• Historical records and publications;

• Obituaries and newspaper archives;

• Genealogical records and databases;

• Subscription research databases;

• Publicly available online information;

• Social media information made publicly available by the account holder; and

• Information lawfully obtained from individuals, professional representatives, researchers, and other legitimate sources.

The availability and accessibility of records vary between jurisdictions.

6. Confidentiality

Raven Heir Tracing treats client assignments as confidential.

Information obtained from a client, together with information developed during the course of an assignment, will be maintained confidentially except where disclosure is:

• Authorized by the client;

• Required by law, court order, or other lawful authority;

• Reasonably necessary to perform the services requested by the client;

• Necessary to communicate with a potential heir, beneficiary, relative, record holder, professional representative, or other person relevant to the assignment; or

• Necessary to work with a researcher, genealogist, investigator, archive, record retrieval professional, or other service provider assisting with the assignment.

Where information is shared for the purpose of completing an assignment, we seek to limit disclosure to information reasonably necessary for that purpose.

7. International Research and Information Transfers

Raven Heir Tracing operates globally and may conduct research or work with trusted researchers, investigators, genealogists, archives, record retrieval professionals, and other service providers in the United States, Canada, Europe, South America, Africa, and other jurisdictions.

Accordingly, information relevant to an assignment may be processed or accessed in jurisdictions outside the client’s state, province, or country when reasonably necessary to complete the requested services.

Privacy and data protection laws vary between jurisdictions. Raven Heir Tracing takes reasonable steps to protect confidential information and limit information sharing to what is necessary for the assignment.

8. Sharing and Disclosure of Information

Raven Heir Tracing does not sell client information or personal information for marketing purposes.

Information may be disclosed to:

• Researchers, genealogists, investigators, and other professionals assisting with an assignment;

• Archives, courts, government offices, registries, and record retrieval services;

• Technology, website hosting, communications, payment processing, and professional service providers supporting our operations;

• Legal, accounting, insurance, or regulatory professionals where necessary;

• Clients and their authorized representatives in connection with an assignment; and

• Government authorities, courts, or other parties where disclosure is legally required.

We do not disclose information beyond what we reasonably consider necessary for the relevant purpose.

9. Data Security

Raven Heir Tracing uses reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

Access to case information is limited to individuals who require the information to perform legitimate work associated with the assignment or the operation of our business.

No electronic transmission or storage system can be guaranteed to be completely secure. While reasonable safeguards are used, absolute security cannot be guaranteed.

10. Data Retention

Information may be retained for as long as reasonably necessary to:

• Complete the assignment;

• Provide reports and supporting documentation;

• Respond to client questions or follow-up requests;

• Maintain appropriate business and case records;

• Satisfy contractual, legal, insurance, accounting, or regulatory obligations; and

• Establish or defend legal rights.

Retention periods may vary depending on the nature of the assignment, the information involved, and applicable legal requirements.

11. Individual Privacy Rights

Depending on the jurisdiction in which an individual resides and the applicable law, an individual may have rights concerning their personal information, including the right to request access to or correction of certain personal information.

Other rights, including deletion, restriction, objection, or portability rights, may apply in certain jurisdictions and circumstances.

These rights are not absolute and may be subject to legal exceptions, professional obligations, legitimate interests, record-retention requirements, and other applicable limitations.

Requests concerning personal information may be submitted to info@RavenHeirTracing.com.

We may request reasonable information to verify the identity and authority of the person making the request before responding.

12. Website and Third-Party Services

Our website may use service providers or technologies that support website hosting, communications, analytics, payment processing, form submissions, and other operational functions.

Our website may also contain links to third-party websites. Raven Heir Tracing is not responsible for the privacy practices, security, or content of third-party websites. Users should review the privacy policies of third-party services before providing personal information to them.

13. Children’s Privacy

Our services are intended for legal professionals, estate professionals, fiduciaries, organizations, government entities, and adult private clients.

We do not knowingly solicit personal information directly from children for marketing or general commercial purposes. Information concerning minors may, however, appear in genealogical or estate research where it is lawfully obtained and relevant to a legitimate assignment. Such information will be handled with appropriate confidentiality and care.

14. Changes to This Privacy Policy

Raven Heir Tracing may update this Privacy Policy periodically to reflect changes in our services, operational practices, legal requirements, or privacy obligations.

The current version will be published on our website with the applicable “Last Updated” date.

15. Contact Information

Questions or requests concerning this Privacy Policy or our handling of personal information may be directed to:

Raven Heir Tracing LLC
2054 Vista Parkway, Suite 400
West Palm Beach, Florida 33411
United States of America

Toll-Free: 855-LOC-HEIR
Telephone: 855-562-4347
Email: info@RavenHeirTracing.com
Website: RavenHeirTracing.com

© Raven Heir Tracing LLC. All rights reserved.